The US Customer Experience Awards 2023

Following its incredibly successful first year, the US Customer Experience Awards returns for 2023. A pioneer in many aspects of customer-centric culture, there’s little surprise that Awards International – the company behind some of the best known CX programs in the awards calendar – is bringing together customer service excellence across all sectors for one evening of celebration in the United States.

One of the first award programs of its kind for CX professionals and companies in America, this scheme is so much more than a competition – it’s a chance to share your knowledge, network with other passionate CX practitioners, and honor your incredible team!

Following the challenges thrown up by a global pandemic, uncertain economic pressures and the threat of war in Eastern Europe, its fair to say the outlook has at times felt bleak. And yet, these turbulent times have given organizations opportunities to create fantastic customer experience moments to share and celebrate. What has happened in your business to improve CX? How have you excelled for your customers? What exciting innovations have you launched? Maybe your team has really pulled out all the stops for your customers? This is your chance to celebrate that CX success – and be in with the chance of picking up a coveted trophy.

Customer experience sits front and centre of all of the 18 categories on offer, but the organizers have split their subcategories into three main themes – Customer Experience Classics, Customer Experience Evolution and Customer Experience Professionals.

What successes do you want to celebrate? An overhauled CX strategy? Employee engagement initiatives that have seen employee commitment skyrocket? Has your customer experience measurement undergone its own transformation? Maybe you’ve developed a pioneering software solution to aid customer experience measurement? Do any of your leaders spring to mind having consistently gone above and beyond for customers and their teams? Or maybe there’s a team that really delivered despite so many challenging backdrops?

“Entering the awards was such a great experience for us. The virtual judging and ceremony was just as thrilling as if we had been there in person. We were impressed with the high calibre of the judges, and prior to the event, the organisers were so supportive with any questions we had.”
Dr Paul Phillips CBE, Principal, Weston College

Perhaps most useful though, all finalists receive a benchmarked feedback report, so if you aren’t successful – you can use the exercise to see how you drive continuous improvement by looking at the overall scores and judges’ comments.

How to enter

The robust and transparent entry process is split into two parts; a written entry and live-judging event, each making up 50% of your overall score.

The final deadline for entry is February 17th 2023, but if you can get your entry completed before January 20th then you qualify for the ‘early bird entry’ and save money on your entry fees. If you want to secure the early bird pricing, you need only register and choose your categories before this date (you don’t need to complete the entry by then). A standard entry fee is US$999 for a single entry plus US$599 for any subsequent nominations – or you can go for a package of four entries for US$2499. You can check out the pricing on their Enter Now page. 

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find an entry template that’s the same for every category.

The categories

As I mentioned, there are 18 different categories to choose from, with a maximum of 10 categories your company can enter. The categories are split into Customer Experience Classics, Customer Experience Evolution and Customer Experience Professionals: What suits your organization best?

Best CX in Health Services

Best CX in Financial Services

Best Innovation in CX

Best Use of Technology

CX Professionals:

CX Team of the Year

CX Leader of the Year

Top tips

It’s easy to look at an entry form and feel overwhelmed by the task ahead. But the most important thing is to try and make your entry memorable. With judges reading several entries in each category – you need to help them understand what it is you’ve done that’s so impressive! What has it delivered for your business? What might have happened if you hadn’t gone ahead?

Once you’ve grabbed the judges’ attention you need to keep it through information, facts and evidence that substantiate your claims. Judges never just want to find out about what you did, it’s also vital you tell them the impact, too. Try and find a great mixture of storyline and evidence and don’t forget the all-important second stage presentations, as they are worth half of your overall score!

Next steps?

Do you feel like these are the awards for you? Maybe you’re already thinking ‘this sounds like us!’ Perhaps you’ve had a look at the entry form and don’t know where to start – or you’re not sure which category is the best fit? If so, then why not let us help you write up your written submission? We’ve been helping businesses enter and win business awards, including successfully winning UK and International Customer Experience Awards, since they first launched. Details of our award entry writing services can be found here.

These awards are likely to be very popular again this year, so please get in touch asap to see how we might be able to help. Our team would be happy to give you a call to help you double-check your chances of success and explain our pricing options. You can contact Boost via our contact form or email directly via info@boost-awards.co.uk.

We look forward to hearing from you.

Milly

The US Customer Experience Awards 2023

Following its incredibly successful first year, the US Customer Experience Awards returns for 2023. A pioneer in many aspects of customer-centric culture, there’s little surprise that Awards International – the company behind some of the best known CX programs in the awards calendar – is bringing together customer service excellence across all sectors for one evening of celebration in the United States.

One of the first award programs of its kind for CX professionals and companies in America, this scheme is so much more than a competition – it’s a chance to share your knowledge, network with other passionate CX practitioners, and honor your incredible team!

Following the challenges thrown up by a global pandemic, uncertain economic pressures and the threat of war in Eastern Europe, its fair to say the outlook has at times felt bleak. And yet, these turbulent times have given organizations opportunities to create fantastic customer experience moments to share and celebrate. What has happened in your business to improve CX? How have you excelled for your customers? What exciting innovations have you launched? Maybe your team has really pulled out all the stops for your customers? This is your chance to celebrate that CX success – and be in with the chance of picking up a coveted trophy.

Customer experience sits front and centre of all of the 18 categories on offer, but the organizers have split their subcategories into three main themes – Customer Experience Classics, Customer Experience Evolution and Customer Experience Professionals.

What successes do you want to celebrate? An overhauled CX strategy? Employee engagement initiatives that have seen employee commitment skyrocket? Has your customer experience measurement undergone its own transformation? Maybe you’ve developed a pioneering software solution to aid customer experience measurement? Do any of your leaders spring to mind having consistently gone above and beyond for customers and their teams? Or maybe there’s a team that really delivered despite so many challenging backdrops?

“Entering the awards was such a great experience for us. The virtual judging and ceremony was just as thrilling as if we had been there in person. We were impressed with the high calibre of the judges, and prior to the event, the organisers were so supportive with any questions we had.”
Dr Paul Phillips CBE, Principal, Weston College

There are categories for best customer service, customer-centric culture, best use of customer insight and feedback, best digital transformation and best contact centre, as well as individual team and customer service leader categories. There are also two new categories which focus on customer experience delivered in both healthcare and financial services. In fact, if your US-based business has been working hard to deliver great customer experience, there really is something for everyone, no matter the size, scope or industry. Have a look through all the categories on offer and see what you fancy your chances of winning.

With a vision to shine a light on the great work of professionals and organizations worldwide in advancing customer experience,  Awards International have well-established awards programs in the UK, Asia, Middle East and Europe. The team there are happy to help with entries every step of the way. They have dedicated awards consultants, free case studies, top tips articles and webinars to help you decide how to make your company shine.

The process of awards isn’t always about picking up a trophy. These awards not only offer you the chance to celebrate, finalists can also benefit from networking and insight chances with opportunities to connect with other customer experience professionals and gain practical insight from their initiatives as well.

Perhaps most useful though, all finalists receive a benchmarked feedback report, so if you aren’t successful – you can use the exercise to see how you drive continuous improvement by looking at the overall scores and judges’ comments.

How to enter

The robust and transparent entry process is split into two parts; a written entry and live-judging event, each making up 50% of your overall score.

The final deadline for entry is February 17th 2023, but if you can get your entry completed before January 20th then you qualify for the ‘early bird entry’ and save money on your entry fees. If you want to secure the early bird pricing, you need only register and choose your categories before this date (you don’t need to complete the entry by then). A standard entry fee is US$999 for a single entry plus US$599 for any subsequent nominations – or you can go for a package of four entries for US$2499. You can check out the pricing on their Enter Now page. 

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find an entry template that’s the same for every category.

The categories

As I mentioned, there are 18 different categories to choose from, with a maximum of 10 categories your company can enter. The categories are split into Customer Experience Classics, Customer Experience Evolution and Customer Experience Professionals: What suits your organization best?

CX Classics:

Customers at the Heart of Everything

Customer-Centric Culture

Best B2B Customer Experience

Best Customer Service

Best Use of Customer Insight & Feedback

Business Change and Transformation

Best Customer Experience Strategy

Best Measurement in Customer Experience

CX Evolution:

Employees at the Heart of Everything

Best Digital Transformation

Best Contact Center

Best Digital Customer Experience

Best CX in Health Services

Best CX in Financial Services

Best Innovation in CX

Best Use of Technology

CX Professionals:

CX Team of the Year

CX Leader of the Year

Top tips

It’s easy to look at an entry form and feel overwhelmed by the task ahead. But the most important thing is to try and make your entry memorable. With judges reading several entries in each category – you need to help them understand what it is you’ve done that’s so impressive! What has it delivered for your business? What might have happened if you hadn’t gone ahead?

Once you’ve grabbed the judges’ attention you need to keep it through information, facts and evidence that substantiate your claims. Judges never just want to find out about what you did, it’s also vital you tell them the impact, too. Try and find a great mixture of storyline and evidence and don’t forget the all-important second stage presentations, as they are worth half of your overall score!

Next steps?

Do you feel like these are the awards for you? Maybe you’re already thinking ‘this sounds like us!’ Perhaps you’ve had a look at the entry form and don’t know where to start – or you’re not sure which category is the best fit? If so, then why not let us help you write up your written submission? We’ve been helping businesses enter and win business awards, including successfully winning UK and International Customer Experience Awards, since they first launched. Details of our award entry writing services can be found here.

These awards are likely to be very popular again this year, so please get in touch asap to see how we might be able to help. Our team would be happy to give you a call to help you double-check your chances of success and explain our pricing options. You can contact Boost via our contact form or email directly via info@boost-awards.co.uk.

We look forward to hearing from you.

Milly

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients – from SMEs to Multinationals – win over 2,000 credible business awards. Uniquely we have a whole team of in-house writers, graphic designers and awards experts to give you maximum support when entering awards. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

(C) This article was written by Milly Bones and is the intellectual property of award entry consultants Boost Awards. Images used with the kind permission of US Customer Experience Awards.