COVID-19 UPDATE – We are operating as usual helping clients to win awards. With deadline & event dates changing frequently our team is striving to keep this site as accurate as possible, but please always check the external awards websites for the latest info.

International Customer Experience Awards

chris robinson

Milly Bones

Principal Consultant, Boost Awards

The International Customer Experience Awards 2020

Back with a bang for 2020 – the International Customer Experience Awards. A truly global programme, with entrants from all over the world, these awards celebrate the incredible work done by CX professionals from companies large and small.

Have you created a new learning programme that will transform your customer proposition? Perhaps you’ve found a new way to engage customers online to make things easier for them? Maybe the global Coronavirus pandemic has led to a revolution of your culture that’s benefitting employees and staff alike?

However your business is delivering an exceptional customer experience, why not start celebrating your successes and find out more about the awards on offer?

 

With a coveted Gold Awards Trust Mark from the Independent Awards Standards Council for the second year running, The International Customer Experience Award entry process has rigor and high standards built in. There’s a fair and transparent scoring system, plus at least five independent judges in every category.

The ICXA entries come in two halves. You get 50% of the marks available based on your written entry and the other half come from your live entry presentation on finals day if you’re shortlisted. The 19th November event was originally planned to be held in Amsterdam, but due to the ongoing public health situation, all presentations and judging will now take place online throughout the day, followed by an online awards ceremony in the evening.

“In its third year, the International Customer Experience Awards is leading the global CX momentum. Last year we had participants from 38 countries. It’s wonderful to be able to recognise outstanding CX from all around the world. In our customer tracker operated by Kantar we have an NPS rating of +72 so we are confident you will have an amazing experience. If you didn’t enter before, why not join in. If you joined us before I look forward to welcoming you again. This year we will also be providing an exceptional online awards experience from start to finish.”

Neil Skehel, CEO and Founder, Awards International

international customer experience awards judging

With 17 different categories to choose from, including ‘Employee Empowerment’ and ‘Most Effective Customer Experience on Social Media’ and new for 2020, ‘Customer-centric culture – remote’ – ideal for organisations that cannot attend the awards in person, there’s sure to be one perfect for you. Read on further to see how to put a high quality entry together and pick the perfect category for you.

How to enter

Fancy taking home the trophy for the Best Customer Experience Strategy or even Customer Experience Leaders or Team of the Year? Then you’ve got until 4th September 2020 to get your entry in. Your first entry fee is €599+VAT and any additional categories are charged at €299+VAT. If you can enter before 7th August 2020, you’ll qualify for the early bird deadline and save on entry fees.

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find the entry template. Entry forms have been simplified this year, with most now requiring you to answer seven questions. These sections include how you went about planning and preparing for your initiative, what you hoped to achieve, stakeholder engagement, what made it innovative and creative, plus the all-important impact and benefits section.

As I mentioned, 50% of the overall entry scoring rides on that all-important the written entry. This can be pretty daunting when it comes to making a start. My advice is to ensure your entry is interesting! With more than 100 companies shortlisted last year, the judges had a lot of reading to do! Waffle, jargon and unsubstantiated claims will be sure to turn the judges off – and don’t forget to talk about what you actually achieved as well as how you got there. Remember this is all about your customers – judges need to really see how you impacted customer experience.

The categories

The ICX Awards have 17 varied categories to take your pick from, you can find the full list of categories available here, but here’s a bit more information about some of the categories on offer:

 

Customer-centric culture

A category that’s always popular, this will be awarded to an organisation that’s driven real cultural change . It’s worth noting there’s an additional ‘remote’ category here, for those unable to attend in person.

Customer experience training

Have you created a new learning programme that has helped unlock customer experience potential in your business? This is the perfect category pick for you.

Best customer retention plan

With retaining your customers often as important as attracting them, this category looks for companies that have adopted innovative policies to improve retention rates.

Best use of digital 

Have you introduced new channels or digital tools to improve the lives of your customers? This category will allow you to showcase your success.   

Best use of customer insight and feedback

Have you used insight and feedback systems, techniques or tools to find new ways to improve customer service? If it’s delivering great business results for you, this category is an ideal choice.

international customer experience awards ceremony

“With more than 100 companies shortlisted last year, the judges had a lot of reading to do! Waffle, jargon and unsubstantiated claims will be sure to turn the judges off – and don’t forget to talk about what you actually achieved as well as how you got there. Remember this is all about your customers – judges need to really see how you impacted customer experience.​”

Business change and transformation

Aimed at large-scale organisation change, this category will be awarded to a company that has undergone significant change involving people, products or services, technology or relocation to transform the customer experience. 

CX leader of the year

This individual category is aimed at anyone who can demonstrate outstanding leadership qualities or has pushed their organisation to reach new heights of customer experience. Is there someone inspirational within your organisation? Nominate them for this highly coveted award.

CX team of the year

Perhaps your team has an exemplary record for demonstrated outstanding commitment, application, passion and focus for customer experience? This award will be presented to the team that’s made an exceptional contribution to the experience its customers face.

international customer experience awards judging process

“The International Customer Experience Award entry process has rigor and high standards built in. There’s a fair and transparent scoring system, plus at least five independent judges in every category.”

Next steps?

Do any of these make you think “That’s us” or “We could win that”? With previous winners including Dell Technologies, Northern Gas Networks and HP Inc. – you could be joining high profile companies in the 2020 Hall of Fame.

Perhaps you are looking at the entry form and not knowing where to start? If so, then I recommend you let us help with the creation of your written submission. We’ve been helping businesses enter and win business awards, including successfully winning International Customer Experience Awards. Details of our award entry writing services can be found here.

I would be happy to give you a call to help you double check your chances of success and explain our pricing options. You can contact Boost via our contact form or email me directly via milly.bones@boost-awards.co.uk

I look forward to hearing from you.

Milly

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients – from SMEs to Multinationals – win over 1,400 credible business awards. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

(C) This article was written by Milly Bones and is the intellectual property of award entry consultants Boost Awards. Images used with the kind permission of International Customer Experience Awards. 

boost award entry writers

International Customer Experience Awards

chris robinson

Milly Bones

Principal Consultant, Boost Awards

The International Customer Experience Awards 2020


Back with a bang for 2020 – the International Customer Experience Awards. A truly global programme, with entrants from all over the world, these awards celebrate the incredible work done by CX professionals from companies large and small.

Have you created a new learning programme that will transform your customer proposition? Perhaps you’ve found a new way to engage customers online to make things easier for them? Maybe the global Coronavirus pandemic has led to a revolution of your culture that’s benefitting employees and staff alike?

However your business is delivering an exceptional customer experience, why not start celebrating your successes and find out more about the awards on offer?

 

With a coveted Gold Awards Trust Mark from the Independent Awards Standards Council for the second year running, The International Customer Experience Award entry process has rigor and high standards built in. There’s a fair and transparent scoring system, plus at least five independent judges in every category.

The ICXA entries come in two halves. You get 50% of the marks available based on your written entry and the other half come from your live entry presentation on finals day if you’re shortlisted. The 19th November event was originally planned to be held in Amsterdam, but due to the ongoing public health situation, all presentations and judging will now take place online throughout the day, followed by an online awards ceremony in the evening.

international customer experience awards judging

“In its third year, the International Customer Experience Awards is leading the global CX momentum. Last year we had participants from 38 countries. It’s wonderful to be able to recognise outstanding CX from all around the world. In our customer tracker operated by Kantar we have an NPS rating of +72 so we are confident you will have an amazing experience. If you didn’t enter before, why not join in. If you joined us before I look forward to welcoming you again. This year we will also be providing an exceptional online awards experience from start to finish.”

Neil Skehel, CEO and Founder, Awards International

With 17 different categories to choose from, including ‘Employee Empowerment’ and ‘Most Effective Customer Experience on Social Media’ and new for 2020, ‘Customer-centric culture – remote’ – ideal for organisations that cannot attend the awards in person, there’s sure to be one perfect for you. Read on further to see how to put a high quality entry together and pick the perfect category for you.

How to enter


Fancy taking home the trophy for the Best Customer Experience Strategy or even Customer Experience Leaders or Team of the Year? Then you’ve got until 4th September 2020 to get your entry in. Your first entry fee is €599+VAT and any additional categories are charged at €299+VAT. If you can enter before 7th August 2020, you’ll qualify for the early bird deadline and save on entry fees.

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find the entry template. Entry forms have been simplified this year, with most now requiring you to answer seven questions. These sections include how you went about planning and preparing for your initiative, what you hoped to achieve, stakeholder engagement, what made it innovative and creative, plus the all-important impact and benefits section.

As I mentioned, 50% of the overall entry scoring rides on that all-important the written entry. This can be pretty daunting when it comes to making a start. My advice is to ensure your entry is interesting! With more than 100 companies shortlisted last year, the judges had a lot of reading to do! Waffle, jargon and unsubstantiated claims will be sure to turn the judges off – and don’t forget to talk about what you actually achieved as well as how you got there. Remember this is all about your customers – judges need to really see how you impacted customer experience.

The categories


The ICX Awards have 17 varied categories to take your pick from, you can find the full list of categories available here, but here’s a bit more information about some of the categories on offer:

 

Customer-centric culture

A category that’s always popular, this will be awarded to an organisation that’s driven real cultural change . It’s worth noting there’s an additional ‘remote’ category here, for those unable to attend in person.

Customer experience training

Have you created a new learning programme that has helped unlock customer experience potential in your business? This is the perfect category pick for you.

Best customer retention plan

With retaining your customers often as important as attracting them, this category looks for companies that have adopted innovative policies to improve retention rates.

Best use of digital 

Have you introduced new channels or digital tools to improve the lives of your customers? This category will allow you to showcase your success.   

Best use of customer insight and feedback

Have you used insight and feedback systems, techniques or tools to find new ways to improve customer service? If it’s delivering great business results for you, this category is an ideal choice.

international customer experience awards ceremony

“With more than 100 companies shortlisted last year, the judges had a lot of reading to do! Waffle, jargon and unsubstantiated claims will be sure to turn the judges off – and don’t forget to talk about what you actually achieved as well as how you got there. Remember this is all about your customers – judges need to really see how you impacted customer experience.​”

Business change and transformation

Aimed at large-scale organisation change, this category will be awarded to a company that has undergone significant change involving people, products or services, technology or relocation to transform the customer experience. 

CX leader of the year

This individual category is aimed at anyone who can demonstrate outstanding leadership qualities or has pushed their organisation to reach new heights of customer experience. Is there someone inspirational within your organisation? Nominate them for this highly coveted award.

CX team of the year

Perhaps your team has an exemplary record for demonstrated outstanding commitment, application, passion and focus for customer experience? This award will be presented to the team that’s made an exceptional contribution to the experience its customers face.

international customer experience awards judging process

“The International Customer Experience Award entry process has rigor and high standards built in. There’s a fair and transparent scoring system, plus at least five independent judges in every category.”

Next steps?

Do any of these make you think “That’s us” or “We could win that”? With previous winners including Dell Technologies, Northern Gas Networks and HP Inc. – you could be joining high profile companies in the 2020 Hall of Fame.

Perhaps you are looking at the entry form and not knowing where to start? If so, then I recommend you let us help with the creation of your written submission. We’ve been helping businesses enter and win business awards, including successfully winning International Customer Experience Awards. Details of our award entry writing services can be found here.

I would be happy to give you a call to help you double check your chances of success and explain our pricing options. You can contact Boost via our contact form or email me directly via milly.bones@boost-awards.co.uk

I look forward to hearing from you.

Milly

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients – from SMEs to Multinationals – win over 1,400 credible business awards. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

(C) This article was written by Milly Bones and is the intellectual property of award entry consultants Boost Awards. Images used with the kind permission of International Customer Experience Awards. 

boost award entry writers

Looking for awards to enter?

Sign up for our free email deadline reminders to make sure you never miss an awards deadline.

Every month you will receive a comprehensive list of upcoming awards deadlines (in the next two months) organised by industry sector.

Your personal information will be used as set out in our Privacy policy. Submitting your details indicates your consent, until you choose otherwise, that we will email you the requested services. You will be required to confirm this via the email address you enter, you can opt out at ANY time.



  Leave me blank

Sign up for free award deadline reminders!

At the start of every month you will receive Boost's comprehensive list of upcoming International awards deadlines (in the next two months) organised by country or region. Please note we are unable to accept personal email addresses (Gmail/Hotmail etc.)

Never miss a deadline again!





Your personal information will be used as set out in our Privacy policy. Submitting your details indicates your consent, until you choose otherwise, that we will email you the requested services. You will be required to confirm this via the email address you enter, you can opt out at ANY time.

  Leave me blank

Thanks for signing up for Boost's free monthly award deadline reminders. We hope you find them useful.

Share This