European Customer Experience Awards

chris robinson
Milly Bones
Principal Consultant, Boost Awards

The European Customer Experience Awards 2022

The customer service and experience award season is most definitely already underway for 2022. Following its popular launches of the UK Business and Innovation Awards and the inaugural US Customer Experience Awards, Awards International has launched another brand-new addition to the CX Awards roster: The European Customer Experience Awards.

With a mission to promote customer experience across Europe and celebrate amazing customer experience efforts and outstanding business results, the European CX Awards will reward the incredible efforts of European CX professionals who are working hard to deliver the best customer experience and improve their organisations.

So how to you go about picking up one of these shiny new awards? Start by thinking about the inspirational efforts to improve your customers’ experience. What have you done to make your service stand out? How did you overcome Covid restrictions to deliver exceptional service? How has your team innovated to deliver business transformation? Why not use the challenges you’ve faced during the pandemic to celebrate your great news stories and get some meaningful recognition for your hard work.

There are 26 categories on offer to take your pick from, so choose the one that best reflects your business results and achievements. Clearly, customer experience is central to every category – but they are split into four key areas:

  • CX Classics: categories which recognise the different aspects shaping a world-class CX strategy.
  • Digital CX: A set of categories focused on particular achievements in the digital arena.
  • Nightingale CX: Categories focused on healthcare and vulnerable customers.
  • CX Legends: categories which celebrate the essential role of leaders and teams in CX success

What stories and successes are the awards organisers looking for? Has your business decided to place customers at the heart of every single business decision? Or are you a B2B organisation that has delivered a carefully planned and executed CX strategy? Maybe you’re using customer insight and feedback in a new and interesting way to drive up customer experience standards? What about employee experience? What programmes have you put in place to support and engage your employees? Covid-19 has shone a light on health and social care, what stories do you have to celebrate great long-term healthcare? Or assisting vulnerable customers? With a digital subcategory, there are also plenty of opportunities to celebrate omnichannel and mobile experience, alongside exciting categories for cyber security and digital wallet innovations.

There’s categories for customer experience, customer and market engagement, best use of insight and feedback, best digital transformation, customer growth strategy, Best use of digital platform in CX and customer experience in the crisis. There are also chances to individuals and teams to win, with team of the year and leader of the year categories. With 26 different trophies on offer, it doesn’t matter if your company or initiative is large or small – if you are driving up customer experience standards and are based in Europe – there’s a category perfect for you! You can even put the same story or initiative forward for multiple categories where relevant.

european customer experience awards categories

“Be careful not to pick categories that have little or nothing to do with your initiative. Instead, focus on those that can help present your company in the best light, so that you impress the judges.”

With 14 different awards programmes on its books, Awards International are experts in the field of organising award programmes. There’s no shortage of help on offer if you need it, with a specialist team on hand to help with every step of the entry process. Helpful resources include dedicated awards consultants, free case studies, top tips articles and webinars to help you get your company’s name in the spotlight!

One vital thing to remember is that when it comes to awards, it’s certainly not all about the winning. Alongside brilliant opportunities to collaborate and network with other customer experience peers, all finalists receive a benchmarked feedback report. So if you don’t end up picking up a trophy, you will come away with a great resource which can help further improve using the independent judging scores and comments.

How to enter

The robust and transparent entry process is split into two parts; a written entry and live, online judging event, each making up 50% of your overall score. The live judging is a 30-minute sessions split into 15 minutes for your finals presentation and 15 minutes for judge’s Q&A.

The final deadline for written entries is 4th March 2022 and standard single entry fee is €499 with additional categories charged at €249. Or you could submit four entries for €999 with the 4-entry package offer. You can see the full cost breakdown on their Enter Now page. 

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find an entry template that’s the same for every category.

The categories

It’s important to check out the award entry criteria to help you decide on your category, but with 25 different options covering the full spectrum of customer experience you are sure to find the perfect fit for your organisation. Plus, there’s no limit on the number of entries you can put forward – so what’s the most likely win for you?

CX Classics:

Customers at the Heart of Everything

Business Change and Transformation

Customer Experience in the Crisis

Customer-Centric Culture

Best B2B CX Strategy

Best Use of Customer Insights & Feedback

Contact Centre

Best Customer Service

Best Measurement in Customer Experience

Employee Experience in the Crisis

Best CX for Diversity and Inclusion

Customer Growth Strategy

Customer Relationship Management

Digital CX:

Best Digital Transformation

Best Use of Mobile

Best Use of Omnichannel

Best CX in Virtual Health (Telehealth)

Best Use of Digital Platform in CX

Best Digital Wallet CX

Best CX in Cybersecurity

Nightingale CX:

Best CX in Long-Term Care

Best CX in Maternity Planning

Best CX for Vulnerable Customers

CX Legends:

CX Team of the Year

CX Leader of the Year

 

european customer experience awards winners

Top tips

Don’t let yourself get overwhelmed by the award entry form. The most important advice I can give is to read the criteria for your category so you know exactly what the judges are going to be looking for. Then you have to answer each question in the entry form – with substantiated facts and evidence – in as much detail as possible.

What benefits have you driven for customers in your business? Why was it so important? What genuine impact is it having on your customers or people? Make it memorable, judges have several entries in every category so keeping their attention is vital!

Judges can’t award points for unsubstantiated claims or entries that don’t answer the questions, so it’s really important to strike a good balance of story and fact-based evidence throughout. Pay close attention to the scoring criteria, too! The all-important second stage presentation is worth 50% of your overall score!

Next steps?

If you’re sat thinking you’d like to be one of the first ever winners of a European Customer Experience Awards then it’s time to start your entry! Have a look at the entry form and category criteria pages to get the award entry process underway. If you’re feeling overwhelmed, we’re more than happy to help you write up your written submission. We’ve helped businesses enter and win customer experience awards for years now, including multiple winners of the popular UK Customer Experience Awards. Details of our award entry writing services can be found here.

As with most CX awards, these are likely to be very popular, so please get in touch asap to see how we might be able to help. Our team would be happy to give you a call to help you double-check your chances of success and explain our pricing options. You can contact Boost via our contact form or email directly via info@boost-awards.co.uk

We look forward to hearing from you.

Milly

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients – from SMEs to Multinationals – win over 1,500 credible business awards. Uniquely we have a whole team of in-house writers, graphic designers and awards experts to give you maximum support when entering awards. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

(C) This article was written by Milly Bones and is the intellectual property of award entry consultants Boost Awards. Images used with the kind permission of European Customer Experience Awards. 

boost award entry writers

European Customer Experience Awards

chris robinson
Milly Bones
Principal Consultant, Boost Awards

The European Customer Experience Awards 2022

The customer service and experience award season is most definitely already underway for 2022. Following its popular launches of the UK Business and Innovation Awards and the inaugural US Customer Experience Awards, Awards International has launched another brand-new addition to the CX Awards roster: The European Customer Experience Awards.

With a mission to promote customer experience across Europe and celebrate amazing customer experience efforts and outstanding business results, the European CX Awards will reward the incredible efforts of European CX professionals who are working hard to deliver the best customer experience and improve their organisations.

So how to you go about picking up one of these shiny new awards? Start by thinking about the inspirational efforts to improve your customers’ experience. What have you done to make your service stand out? How did you overcome Covid restrictions to deliver exceptional service? How has your team innovated to deliver business transformation? Why not use the challenges you’ve faced during the pandemic to celebrate your great news stories and get some meaningful recognition for your hard work.

There are 26 categories on offer to take your pick from, so choose the one that best reflects your business results and achievements. Clearly, customer experience is central to every category – but they are split into four key areas:

  • CX Classics: categories which recognise the different aspects shaping a world-class CX strategy.
  • Digital CX: A set of categories focused on particular achievements in the digital arena.
  • Nightingale CX: Categories focused on healthcare and vulnerable customers.
  • CX Legends: categories which celebrate the essential role of leaders and teams in CX success

What stories and successes are the awards organisers looking for? Has your business decided to place customers at the heart of every single business decision? Or are you a B2B organisation that has delivered a carefully planned and executed CX strategy? Maybe you’re using customer insight and feedback in a new and interesting way to drive up customer experience standards? What about employee experience? What programmes have you put in place to support and engage your employees? Covid-19 has shone a light on health and social care, what stories do you have to celebrate great long-term healthcare? Or assisting vulnerable customers? With a digital subcategory, there are also plenty of opportunities to celebrate omnichannel and mobile experience, alongside exciting categories for cyber security and digital wallet innovations.

There’s categories for customer experience, customer and market engagement, best use of insight and feedback, best digital transformation, customer growth strategy, Best use of digital platform in CX and customer experience in the crisis. There are also chances to individuals and teams to win, with team of the year and leader of the year categories. With 26 different trophies on offer, it doesn’t matter if your company or initiative is large or small – if you are driving up customer experience standards and are based in Europe – there’s a category perfect for you! You can even put the same story or initiative forward for multiple categories where relevant.

european customer experience awards categories

“Be careful not to pick categories that have little or nothing to do with your initiative. Instead, focus on those that can help present your company in the best light, so that you impress the judges.”

With 14 different awards programmes on its books, Awards International are experts in the field of organising award programmes. There’s no shortage of help on offer if you need it, with a specialist team on hand to help with every step of the entry process. Helpful resources include dedicated awards consultants, free case studies, top tips articles and webinars to help you get your company’s name in the spotlight!

One vital thing to remember is that when it comes to awards, it’s certainly not all about the winning. Alongside brilliant opportunities to collaborate and network with other customer experience peers, all finalists receive a benchmarked feedback report. So if you don’t end up picking up a trophy, you will come away with a great resource which can help further improve using the independent judging scores and comments.

How to enter

The robust and transparent entry process is split into two parts; a written entry and live, online judging event, each making up 50% of your overall score. The live judging is a 30-minute sessions split into 15 minutes for your finals presentation and 15 minutes for judge’s Q&A.

The final deadline for written entries is 4th March 2022 and standard single entry fee is €499 with additional categories charged at €249. Or you could submit four entries for €999 with the 4-entry package offer. You can see the full cost breakdown on their Enter Now page. 

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find an entry template that’s the same for every category.

The categories

It’s important to check out the award entry criteria to help you decide on your category, but with 25 different options covering the full spectrum of customer experience you are sure to find the perfect fit for your organisation. Plus, there’s no limit on the number of entries you can put forward – so what’s the most likely win for you?

CX Classics:

Customers at the Heart of Everything

Business Change and Transformation

Customer Experience in the Crisis

Customer-Centric Culture

Best B2B CX Strategy

Best Use of Customer Insights & Feedback

Contact Centre

Best Customer Service

Best Measurement in Customer Experience

Employee Experience in the Crisis

Best CX for Diversity and Inclusion

Customer Growth Strategy

Customer Relationship Management

Digital CX:

Best Digital Transformation

Best Use of Mobile

Best Use of Omnichannel

Best CX in Virtual Health (Telehealth)

Best Use of Digital Platform in CX

Best Digital Wallet CX

Best CX in Cybersecurity

Nightingale CX:

Best CX in Long-Term Care

Best CX in Maternity Planning

Best CX for Vulnerable Customers

CX Legends:

CX Team of the Year

CX Leader of the Year

 

european customer experience awards winners

Top tips

Don’t let yourself get overwhelmed by the award entry form. The most important advice I can give is to read the criteria for your category so you know exactly what the judges are going to be looking for. Then you have to answer each question in the entry form – with substantiated facts and evidence – in as much detail as possible.

What benefits have you driven for customers in your business? Why was it so important? What genuine impact is it having on your customers or people? Make it memorable, judges have several entries in every category so keeping their attention is vital!

Judges can’t award points for unsubstantiated claims or entries that don’t answer the questions, so it’s really important to strike a good balance of story and fact-based evidence throughout. Pay close attention to the scoring criteria, too! The all-important second stage presentation is worth 50% of your overall score!

Next steps?

If you’re sat thinking you’d like to be one of the first ever winners of a European Customer Experience Awards then it’s time to start your entry! Have a look at the entry form and category criteria pages to get the award entry process underway. If you’re feeling overwhelmed, we’re more than happy to help you write up your written submission. We’ve helped businesses enter and win customer experience awards for years now, including multiple winners of the popular UK Customer Experience Awards. Details of our award entry writing services can be found here.

As with most CX awards, these are likely to be very popular, so please get in touch asap to see how we might be able to help. Our team would be happy to give you a call to help you double-check your chances of success and explain our pricing options. You can contact Boost via our contact form or email directly via info@boost-awards.co.uk

We look forward to hearing from you.

Milly

Boost – a helping hand entering awards

Boost Awards is the world’s first and largest award entry consultancy, having helped clients – from SMEs to Multinationals – win over 1,500 credible business awards. Uniquely we have a whole team of in-house writers, graphic designers and awards experts to give you maximum support when entering awards. Increase your chances of success significantly – call Boost on +44(0)1273 258703 today for a no-obligation chat about awards.

(C) This article was written by Milly Bones and is the intellectual property of award entry consultants Boost Awards. Images used with the kind permission of European Customer Experience Awards. 

boost award entry writers

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