The European Customer Experience Awards 2023

Dubbed ‘the world’s premier celebration of CX talent across Europe’, The European Customer Experience Awards is returning this year following it’s hugely successful launch in 2022.

With a mission to give winners the recognition, learning and networking opportunities they deserve, and to help shape and advance global CX standards, the European Customer Experience Awards boasts impartial judges and a scrupulous scoring process you can trust.

Seeking to reward the incredible efforts of European CX professionals who are working hard to deliver the best customer experience and improve their organisations, there are 20 coveted trophies on offer.

So how do you go about picking up one for you or your talented team? Start by thinking about the inspirational efforts to improve your customers’ experience. What have you done to make your service stand out? What challenges have you overcome to deliver exceptional service? How has your team innovated to deliver business transformation? Have you launched a new proposition and you’d like to shout about it? Maybe you’ve improved the way you handle complaints? Whatever your story, why not celebrate your great news and get some meaningful recognition for your hard work?

There are 20 categories on offer to take your pick from, so choose the one that best reflects your business results and achievements. Clearly, customer experience is central to every category – but they are split into four key areas:

• CX Classics: Recognising the essential elements of developing and maintaining world-class customer experience.
• CX Spotlight: Recognising particular industries and practices that are keeping up with the times and shaping the CX future.
• Digital CX: Dedicated to those initiatives that have leveraged digital technologies to provide outstanding experiences to customers.
• CX Professionals: Recognising those individuals and teams who have excelled in delivering amazing customer experience initiatives.

“Be careful not to pick categories that have little or nothing to do with your initiative. Instead, focus on those that can help present your company in the best light, so that you impress the judges.”

With 14 different awards programmes on its books, Awards International are experts in the field of organising award programmes. There’s no shortage of help on offer if you need it, with a specialist team on hand to help with every step of the entry process. Helpful resources include dedicated awards consultants, free case studies, top tips articles and webinars to help you get your company’s name in the spotlight!

One vital thing to remember is that when it comes to awards, it’s certainly not all about the winning. Alongside brilliant opportunities to collaborate and network with other customer experience peers, all finalists receive a benchmarked feedback report. So if you don’t end up picking up a trophy, you will come away with a great resource which can help further improve using the independent judging scores and comments.

How to enter

The robust and transparent entry process is split into two parts; a written entry and live, online judging event, each making up 50% of your overall score. The live judging is a 30-minute session split into 15 minutes for your finals presentation and 15 minutes for judge’s Q&A.

The final deadline for written entries is 20th January 2023 and standard single entry fee is €749 with additional categories charged at €399. Or you could submit three entries for €1199 with the 3-entry package offer. You can see the full cost breakdown on their Enter Now page. 

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find an entry template that’s the same for every category.

The categories

It’s important to check out the award entry criteria to help you decide on your category, but with 20 different options covering the full spectrum of customer experience you are sure to find the perfect fit for your organisation. Plus, there’s no limit on the number of entries you can put forward – so what’s the most likely win for you?

Digital CX:

Best Digital Transformation

Best Use of Technology

Best User Experience

Best Use of Technology

CX Professionals:

CX Team of the Year

CX Leader of the Year

Top tips

Don’t let yourself get overwhelmed by the award entry form. The most important advice I can give is to read the criteria for your category so you know exactly what the judges are going to be looking for. Then you have to answer each question in the entry form – with substantiated facts and evidence – in as much detail as possible.

What benefits have you driven for customers in your business? Why was it so important? What genuine impact is it having on your customers or people? Make it memorable, judges have several entries in every category so keeping their attention is vital!

Judges can’t award points for unsubstantiated claims or entries that don’t answer the questions, so it’s really important to strike a good balance of story and fact-based evidence throughout. Pay close attention to the scoring criteria, too! The all-important second stage presentation is worth 50% of your overall score!

Next steps?

If you’re sat thinking you’d like to be one of the lucky winners of a European Customer Experience Award then it’s time to start your entry! Have a look at the entry form and category criteria pages to get the award entry process underway. If you’re feeling overwhelmed, we’re more than happy to help you write up your written submission. We’ve helped businesses enter and win customer experience awards for years now, including multiple winners of the popular UK Customer Experience Awards. Details of our award entry writing services can be found here.

As with most CX awards, these are likely to be very popular, so please get in touch asap to see how we might be able to help. Our team would be happy to give you a call to help you double-check your chances of success and explain our pricing options. You can contact Boost via our contact form or email directly via info@boost-awards.co.uk.

We look forward to hearing from you.

Milly

The European Customer Experience Awards 2023

Dubbed ‘the world’s premier celebration of CX talent across Europe’, The European Customer Experience Awards is returning this year following it’s hugely successful launch in 2022.

With a mission to give winners the recognition, learning and networking opportunities they deserve, and to help shape and advance global CX standards, the European Customer Experience Awards boasts impartial judges and a scrupulous scoring process you can trust.

Seeking to reward the incredible efforts of European CX professionals who are working hard to deliver the best customer experience and improve their organisations, there are 20 coveted trophies on offer.

So how do you go about picking up one for you or your talented team? Start by thinking about the inspirational efforts to improve your customers’ experience. What have you done to make your service stand out? What challenges have you overcome to deliver exceptional service? How has your team innovated to deliver business transformation? Have you launched a new proposition and you’d like to shout about it? Maybe you’ve improved the way you handle complaints? Whatever your story, why not celebrate your great news and get some meaningful recognition for your hard work?

There are 20 categories on offer to take your pick from, so choose the one that best reflects your business results and achievements. Clearly, customer experience is central to every category – but they are split into four key areas:

• CX Classics: Recognising the essential elements of developing and maintaining world-class customer experience.
• CX Spotlight: Recognising particular industries and practices that are keeping up with the times and shaping the CX future.
• Digital CX: Dedicated to those initiatives that have leveraged digital technologies to provide outstanding experiences to customers.
• CX Professionals: Recognising those individuals and teams who have excelled in delivering amazing customer experience initiatives.

What stories and successes are the awards organisers looking for? Has your business decided to place customers at the heart of every single business decision? Or are you a B2B organisation that has delivered a carefully planned and executed CX strategy? Maybe you’re using customer insight and feedback in a new and interesting way to drive up customer experience standards? What about employee experience? What programmes have you put in place to support and engage your employees? With a digital subcategory, there are also plenty of opportunities to celebrate a digital transformation story, an overhaul of digital user experience or a clever use of technology to improve the experience your customers receive.

There are categories for customer experience, employee-driven CX, best use of customer insight and feedback, best customer loyalty and even best CSR initiative. There are also chances for individuals and teams to win, with team of the year and leader of the year categories. With 20 different trophies on offer, it doesn’t matter if your company or initiative is large or small – if you are driving up customer experience standards and are based in Europe – there’s a category perfect for you! You can even put the same story or initiative forward for multiple categories where relevant.

“Be careful not to pick categories that have little or nothing to do with your initiative. Instead, focus on those that can help present your company in the best light, so that you impress the judges.”

With 14 different awards programmes on its books, Awards International are experts in the field of organising award programmes. There’s no shortage of help on offer if you need it, with a specialist team on hand to help with every step of the entry process. Helpful resources include dedicated awards consultants, free case studies, top tips articles and webinars to help you get your company’s name in the spotlight!

One vital thing to remember is that when it comes to awards, it’s certainly not all about the winning. Alongside brilliant opportunities to collaborate and network with other customer experience peers, all finalists receive a benchmarked feedback report. So if you don’t end up picking up a trophy, you will come away with a great resource which can help further improve using the independent judging scores and comments.

How to enter

The robust and transparent entry process is split into two parts; a written entry and live, online judging event, each making up 50% of your overall score. The live judging is a 30-minute session split into 15 minutes for your finals presentation and 15 minutes for judge’s Q&A.

The final deadline for written entries is 20th January 2023 and standard single entry fee is €749 with additional categories charged at €399. Or you could submit three entries for €1199 with the 3-entry package offer. You can see the full cost breakdown on their Enter Now page. 

Once you’ve registered and paid, you’ll be given access to an online entry portal where you’ll find an entry template that’s the same for every category.

The categories

It’s important to check out the award entry criteria to help you decide on your category, but with 20 different options covering the full spectrum of customer experience you are sure to find the perfect fit for your organisation. Plus, there’s no limit on the number of entries you can put forward – so what’s the most likely win for you?

CX Classics:

Customers at the Heart of Everything

Customer-Centric Culture

Best B2B Customer Experience

Best Customer Experience Strategy

Employee-Driven CX

Best Use of Customer Insights & Feedback

Business Change and Transformation

Best Measurement in Customer Experience

Best Customer Service

CX Spotlight:

Customer Experience in the Crisis

Best Customer Loyalty Programme

Most Improved Complaint Handling

Best Innovation in CX

Best Product or Service Development

Best CSR Initiative

Digital CX:

Best Digital Transformation

Best Use of Technology

Best User Experience

Best Use of Technology

CX Professionals:

CX Team of the Year

CX Leader of the Year

Top tips

Don’t let yourself get overwhelmed by the award entry form. The most important advice I can give is to read the criteria for your category so you know exactly what the judges are going to be looking for. Then you have to answer each question in the entry form – with substantiated facts and evidence – in as much detail as possible.

What benefits have you driven for customers in your business? Why was it so important? What genuine impact is it having on your customers or people? Make it memorable, judges have several entries in every category so keeping their attention is vital!

Judges can’t award points for unsubstantiated claims or entries that don’t answer the questions, so it’s really important to strike a good balance of story and fact-based evidence throughout. Pay close attention to the scoring criteria, too! The all-important second stage presentation is worth 50% of your overall score!

Next steps?

If you’re sat thinking you’d like to be one of the lucky winners of a European Customer Experience Award then it’s time to start your entry! Have a look at the entry form and category criteria pages to get the award entry process underway. If you’re feeling overwhelmed, we’re more than happy to help you write up your written submission. We’ve helped businesses enter and win customer experience awards for years now, including multiple winners of the popular UK Customer Experience Awards. Details of our award entry writing services can be found here.

As with most CX awards, these are likely to be very popular, so please get in touch asap to see how we might be able to help. Our team would be happy to give you a call to help you double-check your chances of success and explain our pricing options. You can contact Boost via our contact form or email directly via info@boost-awards.co.uk.

We look forward to hearing from you.

Milly